Who we are
Meridian & Sand ("we", "us", "our") is a UK-based property consultancy that introduces international buyers to RERA-registered Dubai developers. We are the data controller for the personal information described in this policy. You can reach us at hello@meridianandsand.ae.
What we collect
We collect information you give us directly — mainly through the enquiry and call-booking forms on this site, by email, or by WhatsApp. Depending on how you contact us, that may include your name, email address, phone number, budget range, area of interest, preferred call time and timezone, and anything else you choose to tell us about what you're looking for.
If you accept optional analytics cookies, we use Google Analytics to understand visits to public pages. Analytics stays off until you accept, and you can withdraw your choice through Cookie settings. We do not send enquiry form fields, chat messages, URL query strings or fragments to Analytics, and advertising features are disabled. Google processes analytics data under its own privacy terms. Analytics cookies last up to 90 days; we remember your cookie choice for up to 180 days. Google Fonts may also receive your IP address when delivering typefaces.
How we use it
We use your information to respond to your enquiry, arrange and prepare for calls, and — where relevant and with your understanding — to introduce you to the specific developer partner whose project matches what you're looking for. That introduction is central to how we work: if you ask us to connect you with a developer, we'll share the relevant details of your enquiry (typically your name, contact details, and stated interest) with that developer so they can follow up with you directly. We don't sell your information, and we don't share it with anyone else for marketing purposes.
Our legal basis
We process your information on the basis of your consent (when you submit a form or message us) and our legitimate interest in responding to enquiries and running our business. Where we pass your details to a developer partner at your request, that's also on the basis of your consent — you're asking us to make that introduction.
How long we keep it
We keep enquiry and booking information for as long as is reasonably necessary to respond to you, support an ongoing introduction, and meet our own record-keeping obligations — typically no longer than needed for those purposes. If you'd like us to delete your information sooner, contact us and we will, unless we're required to retain it for a legitimate business or legal reason.
Your rights
Under UK GDPR, you have the right to ask us for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete it, to restrict or object to how we use it, and to ask for it in a portable format. To exercise any of these, email hello@meridianandsand.ae. If you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Who we share it with
- Developer partners — only when you've asked us to introduce you to one, and only the details needed to make that introduction.
- WhatsApp (Meta) — if you message us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy in addition to this one.
- Service providers — such as our email and form-handling providers, who process information on our behalf and only as needed to keep the site and our communications running.
We don't sell your data, and we don't share it with anyone for their own independent marketing purposes.
Security
We take reasonable technical and organisational steps to protect the information you share with us. No method of transmission or storage is completely secure, but we don't ask for or hold sensitive financial information such as card details or bank account numbers — all payments for any Dubai property purchase go directly between you and the developer's own escrow account, never through us.
Children
This site and our services are intended for adults considering property investment. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time to reflect changes in how we operate or in the law. The "last updated" date at the top of this page will always reflect the most recent version.
Contact us
Questions about this policy or your data are welcome — email hello@meridianandsand.ae or use the contact form on our homepage.